Help
Questions agents ask
Can't find it here? Message us and a person will answer.
How long does staging take?
Most orders are back within 48 hours. Every photo is checked by a person before it goes out, and we email you when it's ready.
Is it OK for the MLS?
Yes. Every order includes a copy labeled “Virtually Staged” plus your untouched original, which is what MLS rules (and California law since 2026) ask for. We don't hide defects, change walls, windows or floors, or add views that aren't there.
What photos work best?
Empty or mostly empty rooms, shot level from a corner, at full size from your photographer or phone. Small listing thumbnails (under about 1500 pixels wide) come out blurry. JPG, PNG, WebP and iPhone HEIC all work, and you can drop in a zip.
Can I choose the style?
Yes, pick a style when you order, or choose “Let us choose” and we'll match the home. Use the notes box for anything specific, like “keep the fireplace clear” or “queen bed on the left wall.”
What if I don't like a photo?
Ask for a free redo from My photos within 7 days and tell us what to change. Redos are unlimited in that window.
How do I keep my listings organized?
Each address gets its own folder in My listings with the MLS number, client and notes. You can download one zip per house.
How does billing work?
Buy a pack of photos or a monthly plan on the pricing page. Each staged photo uses one from your balance. Stripe emails a receipt for every payment, and monthly plans can be changed or cancelled any time from Account.
Refunds?
If we can't stage a photo well, it goes back on your balance automatically. If you're unhappy with an order, message us and we'll make it right or refund it.
Do you do teams or brokerages?
Yes, the Team plan covers up to 100 photos a month. For bigger offices, send us a note.