Terms of service

These terms are the agreement between you and twodot9 when you use our website and virtual staging service. By creating an account or placing an order, you agree to them.

The service

You upload photos of real estate. We add virtual furniture and decor, a person on our team checks every photo, and we deliver a staged copy, a copy labeled “Virtually Staged” and your untouched original. We aim to deliver within 1 to 3 business days. That is a goal, not a guarantee.

Your photos

• Only upload photos you own or have permission to use, and that show property you are allowed to market.
• You keep all rights to your photos. You give us permission to store, edit and process them only to provide and improve the service.
• You may use the staged photos we deliver for marketing the property, including on the MLS, websites, print and social media.
• Please don't upload photos showing people's faces, personal documents or anything illegal.

Honest listings

Virtually staged photos must be disclosed. Many MLSs and state laws (including California's) require that staged images are labeled and that the original is available. We give you a labeled copy and the original with every photo, but you are responsible for following your MLS rules and the law where you list. We only add furniture and decor. We don't hide defects or change the structure of the property, and we may refuse requests that would make a listing misleading.

Free trial

A free trial code adds free photos to your account for a limited time (the code says how many photos and how long). Free photos you haven't used go away when the trial ends. Photos you already sent are still finished and delivered. One trial per person. We may end codes that are shared or misused.

Prices and payment

• Prices are shown on our pricing page in US dollars. Payments are handled by Stripe.
• Packs are paid once. The photos stay on your balance until you use them.
• Monthly plans renew every month on the same day and add that month's photos to your balance until you cancel. Unused photos carry over. You can cancel anytime from “Manage plan” on your account page. Your plan stops at the end of the month you've paid for, and photos already on your balance stay.

Redos and refunds

If a staged photo isn't right, ask for a redo from your account within 7 days of delivery, at no charge. If we still can't get it right, email [email protected] within 7 days of delivery and we'll refund that photo, either to your balance or to your card. Monthly plan fees already paid aren't refunded for unused photos, but you can cancel anytime.

Your account

Keep access to your email account safe, because that's how you sign in. You're responsible for orders placed from your account. We may suspend accounts that break these terms or misuse the service.

Limits

We work hard on every photo, but the service is provided “as is”. We aren't responsible for how a listing performs, or for losses from delays or mistakes beyond fixing or refunding the affected photos. To the extent the law allows, our total responsibility for any claim is limited to what you paid us in the 3 months before it.

Changes

We may update these terms as the service grows. We'll change the date above, and we'll email customers about big changes. Price changes to a monthly plan apply from your next renewal, after we tell you.

Law

These terms are governed by the laws of the State of California, USA.